Operations Management 1 (CCE) - May 2... (2026-05-13-OM1-VNP)

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Course Participants should select the attendee registration option
For those attending as Faculty Candidates, see below for additional information

 

Operations Management 1 (CCE) - May 2026

Price: $495.00
Fee Waived for Faculty Candidates
Dates:  May 13-14 and 20-21, 2026, 12:00 - 4:00 PM Eastern Time on all 4 days
Location: Virtual National Program
Certification Eligibility:  This course meets a requirement for the Certified Court Executive (CCE) credential.

Scholarships: Click here for more information about applying for a scholarship

Scholarship Applicants:

  • Please do not pay at this time. Under "Select Payment Option," select "Pay By Check."
  • You will view a "Balance Due" onscreen at checkout and receive an additional confirmation/invoice via email after you register for your course.
  • Upon approval of your scholarship application and your successful completion of the course, the scholarship award will satisfy your balance due.

IMPORTANT COURSE INFORMATION:

Note: This course is titled Operations Management 1, as it is the first offering of the course this year. There will be a second offering later in 2026.

  • Class will be in session on May 13-14 and 20-21, 2026, from 12:00 - 4:00 pm Eastern Time with a 15-minute break each day.
    • Central Time: 11:00 am - 3:00 pm
    • Mountain Time: 10:00 am - 2:00 pm 
    • Pacific Time: 9:00 am - 1:00 pm 
      Check your local time zone, especially if your area does not observe Daylight Savings Time
  • Important! Review these two documents to successfully participate in an ICM virtual course.
  • Class will consist of live video lecture, discussions, and group exercises. Zoom breakout rooms will be used for "table group" discussions and exercises.
  • Participants must join the course via computer (not just by phone) and remain engaged throughout the class sessions in order to successfully complete the course and receive their certificate.
  • Participants must join from their own device (larger than a phone) to be able to engage fully in polls, chats, and breakout groups.
    • Participants may not participate as a group in a conference room using only one computer.
  • There will be pre-course assignments and required readings before class, and short homework assignments between class sessions.
  • Practice Sessions are highly recommended for first-time ICM virtual course attendees.  Sessions are held on the second Monday of each month from 3:00 pm - 3:30 pm Eastern Time.  Join at 3:00 to receive a full orientation to the Zoom features used in ICM courses.  Click here to join each session - no pre-registration required.

Faculty Certification Opportunity: Those from a Consortium state or Licensee Partner organization interested in becoming faculty for this course should contact their judicial educator to inquire about the need for additional faculty before registering for the course. Once approved by your judicial educator/administrator, please register for the course and select the "Faculty Candidate National Program" registration option at checkout.


See the Faculty Certification Process document for complete information about becoming ICM-certified faculty, including dates and registration links for the required faculty development sessions.


Course Description:

In this course, participants will examine programs and services that support the adjudication of cases, but that may or may not be under the direct control of the court. Whether or not the court has direct control over the management of essential programs and services, court leaders must understand the needs, nature, and impact of court-related programs to help ensure that these activities contribute to effective court administration and the overall quality of justice. Examples of operations discussed in the course include COOP plans, records management, managing problem-solving courts, and specialty dockets.


As a result of participating in this course, participants will be able to:

  • Identify operations that are court-related, but not under complete control of court administration.
  • Discuss how each fits into the court organization.
  • Discuss how various operations support the role and values of the court as an institution.
  • Identify ways to collaborate with stakeholders to improve the management and effectiveness of operations using technology and appropriate service delivery methods.
  • Develop performance and evaluation criteria for these services and programs so that efficiency promotes the overall effectiveness of the court as an institution.


Payment and ICM Cancellation Policies:

Payment: Full payment is required before the start of a course. All payments must be made in U.S. dollars (NCSC federal Tax ID #52-0914250.

Course Certificates: Course completion certificates will be given only to those participants who attend  the entire course and who have made full tuition payment.

Cancellation Policy: Participants who wish to cancel their registration must do so no later than five business days prior to the start date of the course. Those who cancel fewer than five days prior to the start date will be charged a $100.00 cancellation fee. No refunds are given after the start of the course.

Certification Policy: Participants have 7 years to complete each level of ICM certification. From the time you take your first Certified Court Manager (CCM) course, all six CCM courses must be completed within seven years. The same is true for the seven Certified Court Executive (CCE) courses. Once all 13 CCM and CCE courses have been completed, the CCE credential will be awarded.