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Course Participants should select the attendee registration option
For those attending as Faculty Candidates, see below for additional information

Caseflow & Workflow Management (CCM) - February 2024

Price: $495.00
Fee is Waived for Faculty Candidates

Dates:  February 7-8 and 14-15, 2024, 12:00 PM - 4:00 PM on all 4 days
Location: Virtual National Program
Class status: Active
Certification Eligibility:  This course meets a requirement for the Certified Court Manager (CCM) credential.

Scholarships: Click here for more information about applying for a scholarship

Scholarship Applicants:

  • Please do not pay at this time. Under "Select Payment Option," select "Pay By Check."
  • You will view a "Balance Due" onscreen at checkout and receive an additional confirmation/invoice via email after you register for your course.
  • Upon approval of your scholarship application and your successful completion of the course, the scholarship award will satisfy your balance due.

Note: This course is the updated version of the Fundamental Issues of Caseflow Management (FICM) course.  If you have already taken the FICM course in the last 7 years, you do not need to take the Caseflow & Workflow Management course in order to fulfill the requirements for the Certified Court Manager credential.


  • Class will be in session on February 7-8 and 14-15, 2024, from 12:00 pm - 4:00 pm Eastern Time with a 15-minute break each day.
    • Central Time: 11:00 am - 3:00 pm
    • Mountain Time: 10:00 am - 2:00 pm (includes Arizona)
    • Pacific Time: 9:00 am - 1:00 pm
  • Class will consist of live video lecture, discussions, and group exercises. Zoom breakout rooms will be used for "table group" discussions and exercises.
  • Participants must join the course via computer (not just by phone) and remain engaged throughout the class sessions in order to successfully complete the course and receive their certificate.
  • Participants must join from their own device (larger than a phone) to be able to engage fully in polls, chats, and breakout groups.
    • Participants may not participate as a group in a conference room using only one computer.
  • There will be pre-course assignments and required readings before class, and short homework assignments between class sessions.
  • View the online learning expectations for ICM national certification courses
  • Practice Sessions are highly recommended for first-time ICM virtual course attendees.  Sessions are held on the second Monday of each month from 3:00 pm - 3:30 pm Eastern Time.  Join at 3:00 to receive a full orientation to the Zoom features used in ICM courses.  Click here to join each session - no pre-registration required.
Faculty Certification Opportunity: Those from a Consortium state or Licensee Partner organization interested in becoming faculty for this course should contact their judicial educator to inquire about the need for additional faculty before registering for the course. Once approved by your judicial educator/administrator, please register for the course and select the "Faculty Candidate National Program" registration option at checkout.

Faculty candidates must complete the Adult Learning Theory virtual session which includes information on adult learning theory, ICM faculty policies and presentation skills.

ICM Partner Faculty teaching ICM courses virtually are also required to take a Faculty Strategies for Virtual Engagement virtual session to build their virtual teaching skills.

Both webinars will be held several times in 2024.

Course Description:

This course examines known and proven elements of caseflow management (case processing protocols and actions) and workflow management (management of the people, procedures, and resources supporting caseflow management activities). Participants will analyze the effectiveness of their court's current caseflow management system and practices and learn how to apply best practices of caseflow and workflow management to their court. The course helps court professionals understand what is affecting caseflow positively or negatively in their court, and provides practical tools to improve their court's caseflow and workflow.

As a result of participating in this course, participants will be able to:

  • Assess the effectiveness of your court's caseflow management system.
  • Identify steps to refuce the size and age of their court's pending case inventory and streamline caseflow processes.
  • Identify variations in caseload type and complexity and assess implications for caseflow and workflow processes.
  • Discuss challenges that influence the ability to change caseflow management processes.
  • Develop a system that ensures timely disposition of all cases in collaboration with stakeholders.

Payment and ICM Cancellation Policies:

Course Certificates: Course completion certificates will be given only to those participants who attend the entire course and who have made full tuition payment.

Cancellation Policy: Participants who wish to cancel their registration must do so no later than five business days prior to the start date of the course. Those who cancel fewer than five days prior to the start date
will be charged a $100.00 cancellation fee. No refunds are given after the start of the course.

Certification Policy: It is ICM’s policy that participants seeking program certification from ICM complete their course of study within a 7-year timeframe for each of the following two levels of certification: Certified Court Manager (CCM) and Certified Court Executive (CCE).