Course Participants should select
the attendee registration option
For those attending as Faculty
Candidates, see below for additional information
Operations Management (CCE) - May 2024
Fee Waived for Faculty Candidates
Dates: May 14-15 and 21-22, 2024, 12:00 PM - 4:00 PM
on all 4 days
Location: Virtual National Program
Class status: Active
Certification Eligibility: This course meets a
requirement for the Certified Court Executive (CCE) credential.
Scholarships: Click here for more information about applying for a scholarship
- Please do not pay at this time. Under "Select Payment
Option," select "Pay By Check."
- You will view a "Balance Due" onscreen at checkout and
receive an additional confirmation/invoice via email after you register for your course.
- Upon approval of your scholarship application and your
successful completion of the course, the scholarship award will satisfy your balance due.
IMPORTANT ONLINE COURSE FORMAT INFORMATION:
- Class will be in session on May 14-15, 21-22, 2024, from 12:00 pm - 4:00 pm Eastern Time with a 15-minute break each
- Central Time: 11:00 am - 3:00 pm
- Mountain Time: 10:00 am - 2:00 pm
- Pacific Time: 9:00 am - 1:00 pm (includes
- Class will consist of live video
lecture, discussions, and group exercises. Zoom breakout rooms will be used for "table group" discussions and
- Participants must join the course
via computer (not just by phone) and remain engaged throughout the class sessions in order to successfully complete the course and receive their
- Participants must join from their
own device (larger than a phone) to be able to engage fully in polls, chats, and breakout groups.
- Participants may not participate as a group in a conference room using
only one computer.
- There will be pre-course assignments and required readings before class,
and short homework assignments between class sessions.
- View the online learning expectations for ICM national certification courses
- Practice Sessions are highly recommended
for first-time ICM virtual course attendees. Sessions are held on the second Monday of each month from 3:00 pm - 3:30 pm Eastern Time. Join at 3:00 to
receive a full orientation to the Zoom features used in ICM courses. Click here to join each session - no pre-registration required.
Opportunity: Those from a Consortium state or Licensee Partner organization interested in becoming faculty for this course should contact their judicial educator to
inquire about the need for additional faculty before registering for the course. Once approved by your judicial educator/administrator, please register for the course and select
the "Faculty Candidate National Program" registration option at checkout.
Faculty candidates must complete the Adult Learning Theory virtual
session which includes information on adult learning theory, ICM faculty policies and presentation skills.
ICM Partner Faculty teaching ICM courses virtually are also required to
take a Faculty Strategies for Virtual Engagement virtual session to build their virtual teaching skills.
Both webinars will be held several times in 2024.
In this course, participants will examine programs and services that support the
adjudication of cases, but that may or may not be under the direct control of the court. Whether or not the court has direct control over the management of essential programs and
services, court leaders must understand the needs, nature, and impact of court-related programs to help ensure that these activities contribute to effective court administration
and the overall quality of justice. Examples of operations discussed in the course include COOP plans, records management, managing problem-solving courts, and specialty
As a result of participating in this course,
participants will be able to:
- Identify operations that are court-related, but not under complete control of court
- Discuss how each fits into the court organization.
- Discuss how various operations support the role and values of the court as an
- Identify ways to collaborate with stakeholders to improve the management and effectiveness
of operations using technology and appropriate service delivery methods.
- Develop performance and evaluation criteria for these services and programs so that
efficiency promotes the overall effectiveness of the court as an institution.
Payment and ICM Cancellation Policies:
Course Certificates: Course
completion certificates will be given only to those participants who attend the entire course and who have made full tuition payment.
Policy: Participants who wish to cancel their registration must do so no later than five business days prior to the start date of the course. Those who cancel fewer
than five days prior to the start date will be charged a $100.00 cancellation fee. No refunds are given after the start of the course.
Certification Policy: It is
ICM’s policy that participants seeking program certification from ICM complete their course of study within a 7-year timeframe for each of the following two levels of
certification: Certified Court Manager (CCM) and Certified Court Executive (CCE).