Registration for this course will open in Fall 2022

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Accountability & Court Performance (CCM) - January 2023

Price: $495.00
Dates: 1/19/2023 12:00 PM - 1/27/2023 4:00 PM, 4 days
Location: Virtual National Program
Class status: Active
Certification Eligibility:  This course meets a requirement for the Certified Court Executive (CCE) credential.

Note:  This course is the updated version of the Court Performance Standards: CourTools (CPS) course.  If you have already taken the CPS course in the last 7 years, you do not need to take the Accountability & Court Performance course in order to fulfill the requirements for the Certified Court Manager credential.


  • Class will be in session on January 19, 20, 26 and 27 from 12:00 - 4:00 pm  Eastern Time with a 15-minute break each day.
    • Central Time: 11:00 am - 3:00 pm
    • Mountain Time: 10:00 am - 2:00 pm
    • Pacific Time: 9:00 am - 1:00 noon (Phoenix start 10:00 am)
    • Hawai'i Standard Time: 7:00 am - 11:00 am
  • Class will consist of live video lecture, discussions, and group exercises. Zoom breakout rooms will be used for "table group" discussions and exercises.
  • Participants must join the course via computer (not just by phone) and remain engaged throughout the class sessions in order to successfully complete the course and receive their certificate.
  • Participants must join from their own device (larger than a phone) to be able to engage fully in polls, chats, and breakout groups.
    • Participants may not participate as a group in a conference room using only one computer.
  • There will be pre-course assignments and required readings before class, and short homework assignments between class sessions.
  • Practice Sessions are highly recommended for first-time ICM virtual course attendees.  Sessions are held on the second Monday of each month from 3:00 pm - 3:30 pm Eastern Time.  Join at 3:00 to receive a full orientation to the Zoom features used in ICM courses.  Click here to join each session - no pre-registration required.
Faculty Certification Opportunity: Those from a Consortium state or Licensee Partner organization interested in becoming faculty for this course should contact their judicial educator to inquire about the need for additional faculty before registering for the course. Once approved by your judicial educator/administrator, please register for the course and select the "Faculty Candidate National Program" registration option at checkout.

Faculty candidates must complete the Adult Learning Theory virtual session which includes information on adult learning theory, ICM faculty policies and presentation skills.

ICM Partner Faculty teaching ICM courses virtually are also required to take a Faculty Strategies for Virtual Engagement virtual session to build their virtual teaching skills.

Both webinars will be held several times in 2023.

Course Description:

This course provides court managers with tools they can use to analyze court performance, implement improvements, and achieve performance goals. Court leaders and managers will learn how to collect, understand, and use data to guide decision making. Participants will also improve their skills in communicating effectively with court leaders about how their court's data can be used to improve court performance.

As a result of participating in this course, participants will be able to:

  • Identify tools that can be used to measure and manage performance, including CourTools.
  • Discuss how to collect, evaluate, and analyze court data.
  • Demonstrate how measures can be used to assess performance as related to performance targets, such as time standards.
  • Discuss how performance measures can be used to guide management, planning, and leadership decisions.
  • Develop an action plan for court improvement that incorporates the purposes and responsibilities of courts, performance measurement, the principles of caseflow management, and elements of the High Performance Court Framework.

Course Number:   ICM23V-ACP1

Payment and ICM Cancellation Policies:

Course Certificates: Course completion certificates will be given only to those participants who attend  the entire course and who have made full tuition payment.

Cancellation Policy: Participants who wish to cancel their registration must do so no later than ten business days prior to the start date of the course. Those who cancel fewer than ten days prior to the start date will be charged a $100.00 cancellation fee. No refunds are given after the start of the course.

Certification Policy: It is ICM’s policy that participants seeking program certification from ICM complete their course of study within a 7-year timeframe for each of the following two levels of certification: Certified Court Manager (CCM) and Certified Court Executive (CCE).