*Email to request being added to the waitlist for this course*

Workforce Management (CCM) - March 2024

Price: $495.00
Fee is Waived for Faculty Candidates
Dates:  March 14-15, 21-22, 2024, 12:00 PM - 4:00 PM on all 4 days
Location: Virtual National Program
Certification Eligibility:  This course meets a requirement for the Certified Court Executive (CCE) credential.

Scholarships: Click here for more information about applying for a scholarship

Scholarship Applicants:

  • Please do not pay at this time. Under "Select Payment Option," select "Pay By Check."
  • You will view a "Balance Due" onscreen at checkout and receive an additional confirmation/invoice via email after you register for your course.
  • Upon approval of your scholarship application and your successful completion of the course, the scholarship award will satisfy your balance due.
Note: This course is the updated version of the Managing Human Resources (MHR) course.  If you have already taken the MHR course in the last 7 years, you do not need to take the Workforce Management course in order to fulfill the requirements for the Certified Court Manager credential.


  • Class will be in session on March 14-15 and 21-22, 2024, from 12:00 pm - 4:00 pm Eastern Time with a 15-minute break each day.
    • Central Time: 11:00 am - 3:00 pm
    • Mountain Time: 9:00 am - 2:00 pm 
    • Pacific Time: 9:00 am - 1:00 pm (includes Arizona during Daylight Savings Time)
  • Class will consist of live video lecture, discussions, and group exercises. Zoom breakout rooms will be used for "table group" discussions and exercises.
  • Participants must join the course via computer (not just by phone) and remain engaged throughout the class sessions in order to successfully complete the course and receive their certificate.
  • Participants must join from their own device (larger than a phone) to be able to engage fully in polls, chats, and breakout groups.
    • Participants may not participate as a group in a conference room using only one computer.
  • There will be pre-course assignments and required readings before class, and short homework assignments between class sessions.
  • View the online learning expectations for ICM national certification courses
  • Practice Sessions are highly recommended for first-time ICM virtual course attendees.  Sessions are held on the second Monday of each month from 3:00 pm - 3:30 pm Eastern Time.  Join at 3:00 to receive a full orientation to the Zoom features used in ICM courses.  Click here to join each session - no pre-registration required.
Faculty Certification Opportunity: Those from a Consortium state or Licensee Partner organization interested in becoming faculty for this course should contact their judicial educator to inquire about the need for additional faculty before registering for the course. Once approved by your judicial educator/administrator, please register for the course and select the "Faculty Candidate National Program" registration option at checkout.

Faculty candidates must complete the Adult Learning Theory virtual session which includes information on adult learning theory, ICM faculty policies and presentation skills.

ICM Partner Faculty teaching ICM courses virtually are also required to take a Faculty Strategies for Virtual Engagement virtual session to build their virtual teaching skills.

Both webinars will be held several times in 2024.

Course Description:

Workforce management helps an organization achieve its mission and goals by acquiring and maintaining a productive workforce. In this course participants will learn how workforce practices, policies, and procedures can either help a court comply with employment laws or expose the court to significant legal consequences. In addition, participants will learn recruitment, selection, and retention procedures, and performance management principles that encourage a high-performance work environment. Participants will also explore how to develop strong employee relations and the intricacies of interacting with employee interest groups and organized labor. Further, participants will learn the importance of organizational development in a diverse world and the importance of career development, mentoring, and succession planning.

As a result of participating in this course, participants will be able to:

  • Identify sound workforce management policies, procedures, and practices for the courthouse work environment.
  • Identify and discuss key federal employment laws that impact the courthouse work environment.
  • Identify and apply effective recruitment and selection principles, as well as orientation.
  • Articulate effective workforce performance management techniques, including workforce development, mentoring, and succession planning.
  • Identify and apply employee relations principles, including discipline.

Payment and ICM Cancellation Policies:

Course Certificates: Course completion certificates will be given only to those participants who attend  the entire course and who have made full tuition payment.

Cancellation Policy: Participants who wish to cancel their registration must do so no later than five business days prior to the start date of the course. Those who cancel fewer than five days prior to the start date will be charged a $100.00 cancellation fee. No refunds are given after the start of the course.

Certification Policy: It is ICM’s policy that participants seeking program certification from ICM complete their course of study within a 7-year timeframe for each of the following two levels of certification: Certified Court Manager (CCM) and Certified Court Executive (CCE).