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ICM → CCM (Virtual)

Accountability & Court Performance 2 (CCM) - September 2024 (2024-09-26-ACP2-VNP)


Sept. 26-27 & Oct. 3-4, 2024 12-4PM Eastern time on all 4 days

Click the Registration Information hyperlink below for the registration link and more details.

Course description:
This course provides court managers with tools they can use to analyze court performance, implement improvements, and achieve performance goals. Court leaders and managers will learn how to collect, understand, and use data to guide decision making. Participants will also improve their skills in communicating effectively with court leaders about how their court's data can be used to improve court performance.

As a result of participating in this course, participants will be able to:

  • Identify tools that can be used to measure and manage performance, including CourTools.

  • Discuss how to collect, evaluate, and analyze court data.

  • Demonstrate how measures can be used to assess performance as related to performance targets, such as time standards.

  • Discuss how performance measures can be used to guide management, planning, and leadership decisions.

  • Develop an action plan for court improvement that incorporates the purposes and responsibilities of courts, performance measurement, the principles of caseflow management, and elements of the High Performance Court Framework.

Completion rules
  • All units must be completed