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Operations Management (CCE) - January 2023 (2023-01-31-OM-VNP)


Date/Time: 1/31/2023 12:00 PM - 2/8/2023 4:00 PM, 4 days

In this course, participants will examine programs and services that support the adjudication of cases, but that may or may not be under the direct control of the court. Whether or not the court has direct control over the management of essential programs and services, court leaders must understand the needs, nature, and impact of court-related programs to help ensure that these activities contribute to effective court administration and the overall quality of justice. Examples of operations discussed in the course include COOP plans, records management, managing problem-solving courts, and specialty dockets.

As a result of participating in this course, participants will be able to:

  • Identify operations that are court-related, but not under complete control of court administration.

  • Discuss how each fits into the court organization.

  • Discuss how various operations support the role and values of the court as an institution.

  • Discuss how performance measures can be used to guide management, planning, and leadership decisions.

  • Identify ways to collaborate with stakeholders to improve the management and effectiveness of operations using technology and appropriate service delivery methods.

  • Develop performance and evaluation criteria for these services and programs so that efficiency promotes the overall effectiveness of the court as an institution.

Completion rules
  • All units must be completed